Privacy Policy

1. Introduction

Welcome to Chatboxx ("Company", "we", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services.

Questions? Contact us at info@chatboxx.in or call +91-90152-58877.

2. Information We Collect

We collect information you provide directly, including:

• Business name, contact person, email address, and phone number
• WhatsApp Business number and Meta Business Manager details
• Billing information including GST number and payment details
• Message content, templates, and campaign data you create on our platform
• Customer data imported into our system (e.g., contact lists)
• Usage data, API logs, and analytics information
• Device information and IP address when accessing our platform

3. How We Use Your Information

• Provide, operate, and maintain our WhatsApp Business API services
• Process transactions and send purchase confirmations and invoices
• Verify your identity and business eligibility for WhatsApp Business API
• Send administrative notices about changes to terms or policies
• Respond to comments, questions, and customer service requests
• Monitor usage patterns to improve our platform performance
• Detect and prevent fraudulent transactions and illegal activities
• Comply with legal obligations under applicable Indian law

4. Data Sharing and Disclosure

• Meta Platforms: As a WhatsApp BSP, we share necessary data with Meta to enable API services
• Service Providers: Cloud hosting, payment processors under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority in India
• Business Transfers: In connection with any merger, acquisition, or asset sale
• With Your Consent: For any other purpose with your explicit prior consent

We never sell your personal data to third parties for marketing purposes.

5. WhatsApp Messaging Data

• Message content is processed through Meta's infrastructure per WhatsApp Business API terms
• We store message logs, delivery statuses, and read receipts for analytics and troubleshooting
• You are responsible for obtaining proper consent from your customers before messaging them
• You must comply with WhatsApp's Business Policy and our Acceptable Use Policy
• Message data is retained for up to 90 days unless earlier deletion is requested

6. Data Security

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing by third parties
• Role-based access controls for all team members
• Mandatory two-factor authentication for all platform access

While we implement industry-leading security measures, no method of transmission over the Internet is 100% secure.

7. Data Retention

• Account data: Retained for the duration of your account plus 3 years
• Transaction records: Retained for 7 years as required by Indian tax law
• Message logs: Retained for 90 days by default
• API access logs: Retained for 30 days for debugging purposes

8. Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, write to info@chatboxx.in.

9. Cookies and Tracking

Our website uses session cookies for authentication, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings at any time.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be notified via email or a prominent notice on our platform. We encourage you to review this page regularly to stay informed of any changes.

12. Contact Us

• Chatboxx – Datagen Internet Services Pvt. Ltd.
• H-4/211, 2nd Floor, Vardhman Plaza, Netaji Subhash Place, Delhi – 110034
• Email: info@chatboxx.in
• Phone: +91-90152-58877