Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of Chatboxx's WhatsApp Business API platform and related services operated by Datagen Internet Services Pvt. Ltd., registered in India ("Chatboxx", "we", "us").

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part, you may not access our services. These Terms apply to all users including businesses and developers.

2. Services Description

Chatboxx provides the following through the WhatsApp Business API:

• WhatsApp Business API access and integration onboarding support
• Bulk WhatsApp messaging and campaign management tools
• Chatbot builder and automated conversation flow platform
• Team shared inbox and agent management system
• OTP and two-factor authentication via WhatsApp
• Delivery analytics, reporting, and message tracking dashboard
• REST API access for custom integrations and automation

3. Eligibility and Account Registration

To use our services, you must:

• Be a legally registered business entity or individual above 18 years of age
• Provide accurate, complete, and current business information during registration
• Have a valid WhatsApp-eligible phone number for your business account
• Independently agree to and comply with Meta's WhatsApp Business Policy
• Not be subject to any applicable international sanctions or export controls

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use Policy

When using Chatboxx, you agree NOT to:

• Send spam, unsolicited bulk messages, or messages without proper recipient consent
• Use the platform to distribute fraudulent, misleading, or deceptive content
• Violate WhatsApp's Business Policy, Commerce Policy, or Community Standards
• Send illegal, harmful, threatening, abusive, or defamatory content
• Promote illegal products, services, or activities of any kind
• Attempt to circumvent WhatsApp's spam detection or messaging rate limits
• Resell or sublicense our API access without prior written permission from Chatboxx
• Collect personal data without a proper legal basis under applicable data protection law

5. Payments and Billing

• All prices are listed in Indian Rupees (INR) plus applicable GST at 18%
• Prepaid plans require advance payment; usage is deducted from your wallet balance
• WhatsApp conversation charges follow Meta's per-conversation pricing model
• Charges for delivered messages are non-refundable once processed
• We reserve the right to revise pricing with 30 days prior written notice to users
• Failed or declined payments may result in temporary service suspension
• GST invoices are issued monthly and available in your account dashboard

6. Refund Policy

• Unused prepaid wallet balance is refundable within 30 days of the last top-up date
• All refund requests must be submitted in writing to info@chatboxx.in
• A processing fee of 5% or ₹500 (whichever is higher) may be deducted from the refund
• Charges for messages already sent or delivered are strictly non-refundable
• No refund will be issued if your account was terminated due to a policy violation
• Approved refunds are processed within 7–10 business days to the original payment source

7. WhatsApp Platform Compliance

• You must independently agree to and comply with Meta's WhatsApp Business Policy
• Meta may suspend or terminate WhatsApp API access at their sole discretion
• Message template approvals are subject to Meta's independent review and approval process
• Chatboxx acts as a Business Solution Provider (BSP) and is not liable for Meta's decisions
• Changes to WhatsApp's platform pricing or features may affect our services without prior notice

8. Intellectual Property

All intellectual property in our platform — including software, designs, logos, and documentation — belongs to Chatboxx / Datagen Internet Services Pvt. Ltd. You retain ownership of content you create and data you upload to our platform. By using our services, you grant us a limited, non-exclusive licence to process your content solely to provide the agreed services.

9. Limitation of Liability

• Our total liability shall not exceed amounts paid by you in the 3 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages of any kind
• We are not responsible for delays caused by Meta's platform or any third-party services
• We are not liable for message delivery failures due to network or WhatsApp system issues
• You are solely responsible for compliance with all laws applicable to your use of our services

10. Termination

• Either party may terminate by giving 30 days written notice via email to the other party
• Either party may terminate immediately upon material breach of these Terms
• We may suspend your account immediately for policy violations without prior notice
• Upon termination, your access to the platform and all its features will be revoked
• Data export requests must be made before the account closure effective date

11. Governing Law and Disputes

These Terms are governed by the laws of India. Any dispute shall first be attempted to be resolved through mutual discussion within 30 days. If unresolved within this period, disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Contact

• Chatboxx – Datagen Internet Services Pvt. Ltd.
• H-4/211, 2nd Floor, Vardhman Plaza, Netaji Subhash Place, Delhi – 110034
• Email: info@chatboxx.in
• Phone: +91-90152-58877