Chatboxx isn't a thin wrapper on the WhatsApp API — the reliability, security, and automation underneath are built and tuned for businesses actually sending volume, not just a demo. Here's what's running under the hood.
Everything to get a personalised message to the right contact, at the right time, and prove it was delivered.
Upload a contact sheet and map each column to a template variable through a visual mapping screen — no fixed column order required.
Every message can carry its own name, order ID, or amount — pulled straight from your uploaded data at send time.
Queue a campaign for a future date and time. An atomic claim step on the scheduler makes sure a campaign never fires twice.
Save segmented audiences once and reuse them across campaigns instead of re-uploading a sheet every time you send.
Sent, delivered, read, and failed counts update in real time as a campaign goes out, powered by verified webhook events.
Being rolled out: run the official WhatsApp Business App and the Cloud API side by side on the same number.
A no-code chatbot builder that speaks WhatsApp's native interactive message formats — not generic text-only bots.
Design conversation flows by dragging and connecting nodes on a canvas — the same flow that powers your bot end to end.
Quick Reply and Call-to-Action URL buttons, built exactly to WhatsApp's message spec — Call buttons intentionally left out where Meta doesn't support them.
Present up to 10 selectable rows across multiple sections — built for menus, service options, and catalogues, with unique row IDs enforced across sections.
A flow can drop a conversation into the Team Inbox the moment it needs a real person — the customer never has to repeat themselves.
Bots can send images, PDFs, and documents mid-conversation, backed by reliable cloud media storage instead of temporary disk.
For flows that need live data, a node can call your own API — a developer wires it once and the flow team maintains the conversation.
One shared WhatsApp inbox, built so a team can work it together without stepping on each other.
Route chats to the right agent or team so every conversation has a clear owner, and nothing sits unanswered.
Leave context for the next agent or shift, visible only to your team — never to the customer on the other end.
See every past conversation, campaign, and order tied to a contact in one profile, so context never gets lost.
Every business runs in its own isolated workspace — separate contacts, templates, and agents on the same reliable core platform.
Send and receive images, PDFs, and documents right inside the conversation, stored reliably instead of on temporary disk.
Send login and verification codes over WhatsApp with an automatic SMS fallback, so a code always reaches the user.
The parts that don't show up in a demo, but decide whether your delivery numbers can actually be trusted.
Every incoming Meta webhook is verified against its HMAC signature before it's trusted, so spoofed events are rejected at the door.
Duplicate delivery events are detected and ignored, so campaign analytics never double-count a message.
Scheduled campaigns use an atomic claim step so two scheduler runs can never both pick up and fire the same campaign.
Media is stored on persistent cloud storage rather than server disk, so uploaded files survive restarts and deploys.
Template media (images used in approved templates) is uploaded through Meta's resumable upload flow to get a proper media handle for approval.
Messaging goes straight through the Meta Graph API without an extra wrapper layer in between, keeping the path to delivery short and debuggable.
Numbers your team can actually rely on for what happened, built on top of a fixed, reliable webhook pipeline.
Sent, delivered, read, and click counters tied to each campaign, corrected end-to-end so counters never silently zero out.
Track how conversations move through your team — assignment, response time, and resolution — from the same inbox data.
See how many conversations your chatbot resolves on its own versus how many hand off to a human agent.
Chatboxx is built as a proper multi-tenant SaaS underneath, not a single-account script — so it's meant to be built on top of.
A clean REST API for campaigns, messaging, and OTP so your CRM, ERP, or in-house tool can plug in without rebuilding messaging logic.
Built ground-up on the MERN stack as a multi-tenant platform, with each business isolated on shared, reliable infrastructure.
Scheduled jobs run on a cron-based engine with claim-based locking, keeping campaign timing predictable at scale.
Chatboxx sits directly on Meta's official infrastructure — not a workaround, not an unofficial API.
Start a free trial and get onboarded with the full feature set — campaigns, bot studio, team inbox, and OTP, all from day one.